ENTERTAINMENT / HOSPITALITY
With ongoing operations 24/7/365, billions of dollars in assets, and employees and facilities located worldwide, the entertainment and hospitality market, perhaps even more so than other enterprises, are subject to unexpected disruptions and emergencies. Security departments and event management coordinators must maintain optimal communications as the smallest disruption can result in the loss of millions of dollars, significant damage to customer and public relations, and potential litigation risk.
The entertainment and hospitality industry can depend on MIR3's inEnterprise platform as it was designed to meet the specific communication challenges of the market. MIR3's Enterprise Access Control (EAC) feature allows time sensitive communication to be sent by designated users to pre-determined contacts on a variety of modalities, strengthening the ability to manage business operations.
IT MANAGEMENT
SCENARIO: The security department of a major Las Vegas casino is experiencing difficulties with the cameras that monitor the main blackjack area.
SOLUTION: The casino utilizes a network monitoring tool, which almost immediately detects the malfunction. Then, through pre-constructed schedules and notification pathways, MIR3's fully integrated notification solution determines the appropriate server management group, as well as which members of that group are on duty. The notification is then launched automatically in a first-response mode. Members of the group determined to be on-duty receive the notification one at a time until someone claims the ticket. If no one from the on-duty group responds, the notification then escalates and begins to contact those who are listed as on-call until the issue is resolved.
SECURITY
SCENARIO: A fight breaks out in the parking lot of a hotel. A guest sees the fight and calls the hotel to inform them.
SOLUTION: Upon receiving the information, the hotel launches a first-response notification to all on-duty guards. The notification informs all guards of the situation and asks for three guards to respond to the situation. Yes/no response options are included. Once the notification system receives three volunteers, the notification terminates. After sufficient time has expired, a second notification is launched to those guards who responded to ensure that the situation was resolved.
HOTEL EVACUATIONS
SCENARIO: A bomb threat is called into a resort hotel. Emergency response services must act as quickly as possible in order to prevent loss of life as well as mitigate the spread of misinformation.
SOLUTION: As soon as the threat is received, an initiator launches a pre-constructed, multi-tiered notification called Bomb Threat. Based on information gathered through the reservation process, the notification contacts guests on all provided communication modalities. The notification then proceeds to contact police and emergency response, as well as organize all available hotel security to set up a perimeter and commence an evacuation room check. In the final step of the notification, press is contacted and all those within the vicinity are warned to stay away from the area.
Other Uses:
- STAFFING – Use notifications to update employees of scheduling changes, as well as locate and request staff for last minute call-offs.
- GUEST NOTIFICATION – Quickly locate and alert VIP guests in emergency situations.
- SPECIAL OFFERS – Notify priority guests of special hotel offers. Include response options to allow guests to RSVP.
- FACILITIES MANAGEMENT – Notify workers of projects as they occur. Locate workers no matter where they are when high priority issues arise.
- POLLING – Obtain valuable input directly from employees or guests by using notification to collect opinions. Receive responses in real time and make informed decisions based on concrete data.
WHY MIR3?
MIR3's Intelligent Notification Solution, with its extensive complement of features, as well as the ability to automate communications and integrate with existing systems, is the ideal platform for all of your organization's communication needs.
- Integrates quickly with existing infrastructure.
- Scalable, fully redundant solution to accommodate a variety of needs.
- Proven reliability during real life emergencies, natural disasters, and business challenges.
- Easy as 1-2-3 intuitive user interface.
- Available as SaaS, Deliverable or Hybrid solution.
- Communicate through a variety of modalities: email, cell, landline, SMS, pager, TTY and fax.
REASONS TO
AUTOMATE
COMMUNICATIONS
RAPIDLY DELIVER
A CRUCIAL MESSAGE
Customize a message using the recorded message option or enter text and utilize MIR3's text-to-speech technology. Regardless of delivery method, MIR3 allows initiators to include up to nine response choices with each notification.
DEVICE-AGNOSTIC
COMMUNICATION
Whether it is SMS, email, land or mobile phones, fax – MIR3 will promptly deliver the message.
COLLECT AND AGGREGATE
SPECIFIC DATA
In real time, see immediate notification responses and allow initiators to send additional notifications as needed based on reported results.
DELIVER A
CONSISTENT MESSAGE
Repetitive or slightly modified notifications are easy to send, especially when working with multiple employee schedules using the Rotational Scheduler option with the MIR3 interface.
PROVIDE AN AUDIT TRAIL
OF DELIVERY, RECEIPT
AND RESPONSE
Using our Recorded Response option, recipients are able to provide verbal confirmation or delivery receipt, providing an additional option for tracking purposes.
INCREASE VALUE OF LEGACY
SYSTEMS BY INCLUDING
NOTIFICATION –
CRM, SFA, ERP
MIR3 easily integrates with a wide range of business applications and migrates recipient data with products such as inConnect, MIR3 ESB and a highly skilled professional services team.
Entertainment and Hospitality Datasheet
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