FINANCE / ENTERPRISE COMMUNICATIONS
With billions of dollars in assets, and employees, facilities, and customers all around the world, financial organizations and enterprises of all sizes require efficient communications to optimize work flow and productivity. The smallest disruption can result in loss of capital, wasted manpower, lost opportunities, damage to customer relations, and potential litigation. The ability to reach tens of thousands of people at a moment's notice becomes crucial to maintain a consistently high level of service.
Enterprise businesses and financial institutions can depend on MIR3's Intelligent Notification platform as it was designed and optimized to meet the challenges the industry may face and more. MIR3's Enterprise Access Control (EAC) feature allows time sensitive communication to be sent by designated users, to pre-determined contacts. Through such features, the ability to manage remote and international business operations is greatly improved.
INVESTOR ALERTS
SCENARIO: A sudden opportunity has presented itself in the stock market. A top clearing house wishes to contact all potential investors as quickly as possible in order to take advantage of the situation.
SOLUTION: Traditionally, brokers would have to call all clients one at a time. However, with MIR3's Intelligent Notification Platform, initiators are able to contact all potential investors through a single message. Notifications can be built with response options so that recipients may indicate whether or not they would like to take advantage of the opportunity. A call bridge can also be included within the response options so that clients may connect directly with a broker to receive further information or to move forward with the purchase. Initiators may also integrate MIR3 notifications with their market monitoring system to receive automated notifications when certain stocks reach an indicated level.
BUSINESS CONTINUITY
SCENARIO: While travelling, the CSO of a Fortune 100 enterprise receives information that could greatly influence company policy. A meeting between key-decision makers must be called as soon as possible.
SOLUTION: Using his/her Blackberry device, the CSO is able to launch a notification from the road to all necessary personnel. The notification includes a brief explanation of the situation, establishes a time for a conference call, and includes response options to allow recipients to accept, decline, or even record a message to further communicate with the CSO. With the ability to collect and present responses in real time, the CSO is able to view replies in a clear, simple format, allowing him/her to make informed decisions, all while away from the office.
IT OPERATIONS
SCENARIO: A bank's website experiences a security breach and sensitive data may have been compromised. The bank must take immediate steps to prevent further security breaches.
SOLUTION: Having integrated with MIR3's Intelligent Notification System, the bank's network monitoring tool “communicates” with MIR3's Intelligent Notification System upon detecting the security breach. Then, through pre-constructed pathways, a notification is automatically launched. First, using MIR3's scheduling features, the notification determines which IT members are on duty and sends out a high-priority service call. The notification also delivers a message to the Director of Internet Security, informing him/her of the situation. Cascade features are included in the notification so that, depending on the Director's response, a second, separate notification can be automatically launched to the FBI's Cyber Crime Division.
Other Uses:
- BUSINESS CONTINUITY – Contact emergency management teams, inform employees, schedule conference calls on-the-fly, and provide customers and vendors important information during a crisis.
- CUSTOMER RELATIONS MANAGEMENT – Announce product upgrades or investment opportunities. Build customer loyalty with expedited response to inquiries or complaints.
- INVESTOR UPDATES – Distribute financial performance data to shareholders or disseminate notice of strategic corporate decisions.
- HUMAN RESOURCES – Disseminate benefits information and policy updates, schedule training and other sessions, collect RSVP responses and immediately gather feedback in real time.
- IT OPERATIONS – Initiate alerts based on network activities, escalate notices up the response chain if first line responders are not available.
- SURVEYING/POLLING – Solicit feedback from employees or verify their safety in emergency situation.
- CORPORATE MESSAGING – Contact thousands of employees instantly with vital information regardless of their location via landline, cell, fax, SMS, pager, email, or PDA and receive confirmation of receipt in a single report in a timely manner.
WHY MIR3?
MIR3's Intelligent Notification Solution, with its extensive complement of features, as well as the ability to automate communications and integrate with existing systems, is the ideal platform for all of your organization's communication needs.
- Integrates quickly with existing infrastructure.
- Scalable, fully redundant solution to accommodate a variety of needs.
- Proven reliability during real life emergencies, natural disasters, and business challenges.
- Easy as 1-2-3 intuitive user interface.
- Available as SaaS, Deliverable or Hybrid solution.
- Communicate through a variety of modalities: email, cell, landline, SMS, pager, TTY and fax.
- MIR3 Enterprise Access Control (EAC) is a true, enterprise scalable, role-based system for secure management of global business divisions.
- Available via software as a service (SaaS), licensed, or a hybrid of the two.
- Access detailed reporting and metrics in real-time with the ability to export reports.
REASONS TO
AUTOMATE
COMMUNICATIONS
RAPIDLY DELIVER
A CRUCIAL MESSAGE
Customize a message using the recorded message option or enter text and utilize MIR3's text-to-speech technology. Regardless of delivery method, MIR3 allows initiators to include up to nine response choices with each notification.
DEVICE-AGNOSTIC
COMMUNICATION
Whether it is SMS, email, land or mobile phones, fax – MIR3 will promptly deliver the message.
COLLECT AND AGGREGATE
SPECIFIC DATA
In real time, see immediate notification responses and allow initiators to send additional notifications as needed based on reported results.
DELIVER A
CONSISTENT MESSAGE
Repetitive or slightly modified notifications are easy to send, especially when working with multiple employee schedules using the Rotational Scheduler option with the MIR3 interface.
PROVIDE AN AUDIT TRAIL
OF DELIVERY, RECEIPT
AND RESPONSE
Using our Recorded Response option, recipients are able to provide verbal confirmation or delivery receipt, providing an additional option for tracking purposes.
INCREASE VALUE OF LEGACY
SYSTEMS BY INCLUDING
NOTIFICATION –
CRM, SFA, ERP
MIR3 easily integrates with a wide range of business applications and migrates recipient data with products such as inConnect, MIR3 ESB and a highly skilled professional services team.
Finance and Enterprise Communications Datasheet
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