RETAIL / MANUFACTURING
With employees located at various locations, thousands of customers to account for, and long supply chains, retailers and manufacturers face a unique challenge in maintaining their operations at a consistently high level of productivity.
For the retail and manufacturing industries, MIR3's Intelligent Notification system can save time, money, and resources at every level. Whether for product recalls, customer loyalty programs, product waitlists, or customer service, notifications can cut down response times and increase the reliability and accountability of communications. With MIR3's notification solutions, retailers and manufacturers are able to better maintain business continuity while increasing levels of employee and customer satisfaction.
IT MANAGEMENT
SCENARIO: The credit card processing server of a major online clothing store crashes in the middle of the night on December 15th. As the company averages more than $25,000 per hour in credit card sales during peak Christmas shopping season, the problem must be resolved as soon as possible.
SOLUTION: The online clothing company utilizes a network monitoring tool, which almost immediately detects the malfunction. Then, through pre-constructed schedules and notification pathways, MIR3's fully integrated notification solution determines the appropriate server management group, as well as which members of that group are on duty. The notification is then launched automatically in a first-response mode. Members of the group determined to be on-duty receive the notification one at a time until someone claims the ticket. If no one from the on-duty group responds, the notification then escalates and begins to contact those who are listed as on-call until the issue is resolved.
PRODUCT RECALL
SCENARIO: A top US toy manufacturer receives reports from retailers of children choking on their highly-anticipated, newly-released action figure. Due to the amount of publicity surrounding the launch of this product, the manufacturer wishes to resolve the matter before any further problems or negative press ensues.
SOLUTION: The product management team promptly launches a pre-constructed notification built specifically for product recalls. Part one of the notification contacts all retailers, warning them of the choking hazard and requesting that they pull the product from their shelves immediately. Part two of the notification contacts the press, alerting them of the recall, arranging a press conference if necessary, and asking for assistance in informing the public.
SUPPLY CHAIN MANAGEMENT
SCENARIO: The supply warehouse of a major electronics retailer is informed that a shipment of goods scheduled to arrive at noon has been delayed by four hours. However, deliveries to their stores must be completed that night as the products are intended for the Black Friday Sale the following day.
SOLUTION: The warehouse manager launches a notification to all store managers informing them of the delay and advising them to staff appropriately. Then, all hourly warehouse employees and big rig drivers scheduled for the noon shift are contacted and told not to report until 3:30 p.m.. Finally, due to the increase in urgency, a call-out notification is sent to all off-duty warehouse employees requesting five additional workers. The call-out notification continues to contact all off-duty employees until the necessary work force is assembled. Also, MIR3's Intelligent Notification verifies and catalogues all responses so that a confirmation of receipt is available at all levels.
Other Uses:
- PRODUCT WAITLIST – Send alerts to customers concerning highly anticipated products. Use response options to allow customers to reserve items.
- SPECIAL OFFERS AND EVENTS – Use alert notifications to contact preferred customers and inform them of special deals and events. Use response options to allow customers to RSVP.
- HUMAN RESOURCES – Disseminate benefits information and policy updates, schedule training and other sessions, collect RSVP responses and immediately gather feedback in real time.
- STAFFING – Use notifications to inform employees of changes to the schedule or request additional employees to fill last minute holes.
- EMPLOYEE POLLING – Obtain valuable input directly from employees by using notifications to collect employee opinions. Receive responses in real time and make informed decisions based on concrete data.
- FACILITIES MANAGEMENT – Notify maintenance workers of projects as they occur. Locate workers no matter where they are when high priority issues arise.
WHY MIR3?
MIR3's Intelligent Notification Solution, with its extensive complement of features, as well as the ability to automate communications and integrate with existing systems, is the ideal platform for all of your organization's communication needs.
- Integrates quickly with existing infrastructure.
- Scalable, fully redundant solution to accommodate a variety of needs.
- Proven reliability during real life emergencies, natural disasters, and business challenges.
- Easy as 1-2-3 intuitive user interface.
- Available as SaaS, Deliverable or Hybrid solution.
- Communicate through a variety of modalities: email, cell, landline, SMS, pager, TTY and fax.
REASONS TO
AUTOMATE
COMMUNICATIONS
RAPIDLY DELIVER
A CRUCIAL MESSAGE
Customize a message using the recorded message option or enter text and utilize MIR3's text-to-speech technology. Regardless of delivery method, MIR3 allows initiators to include up to nine response choices with each notification.
DEVICE-AGNOSTIC
COMMUNICATION
Whether it is SMS, email, land or mobile phones, fax – MIR3 will promptly deliver the message.
COLLECT AND AGGREGATE
SPECIFIC DATA
In real time, see immediate notification responses and allow initiators to send additional notifications as needed based on reported results.
DELIVER A
CONSISTENT MESSAGE
Repetitive or slightly modified notifications are easy to send, especially when working with multiple employee schedules using the Rotational Scheduler option with the MIR3 interface.
PROVIDE AN AUDIT TRAIL
OF DELIVERY, RECEIPT
AND RESPONSE
Using our Recorded Response option, recipients are able to provide verbal confirmation or delivery receipt, providing an additional option for tracking purposes.
INCREASE VALUE OF LEGACY
SYSTEMS BY INCLUDING
NOTIFICATION –
CRM, SFA, ERP
MIR3 easily integrates with a wide range of business applications and migrates recipient data with products such as inConnect, MIR3 ESB and a highly skilled professional services team.
Retail and Manufacturing Datasheet
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Corporate Headquarters
3398 Carmel Mountain Road
San Diego, California 92121
Phone: (858) 724-1200
Fax: (858) 724-1201