UTILITIES
The argument could be made that there is no industry in which business continuity is more important than utilities. With hundreds of thousands of people dependant on the products and services provided by utility companies, efficient and effective communications are a must. The smallest disruption in service can prove disastrous for hospitals, government agencies, even entire cities. The ability not only to reach thousands of people at a moment's notice, but also to automatically assess and prioritize risk, is imperative for continuous service.
Whether managing remote locations, warning employees of natural disasters, or even providing customers with timely notifications of service disruptions, MIR3's Intelligent Notification System can support the gathering, assessment, and response to situations by bridging communication gaps to quickly disseminate important notifications.
SERVICE INTERRUPTION NOTIFICATIONS
SCENARIO: During construction, a water main is broken, interrupting service to the surrounding areas. Residents and maintenance crews must be contacted to inform them of the situation.
SOLUTION: Upon learning of the accident, the water company's emergency response team immediately launches a notification. Using MIR3's notification platform, the water company is able to select only those customers within the affected area and send them a notification. Then, using MIR3's scheduling options, the system automatically determines which maintenance crew is currently on duty and contacts them with specifics about the job.
PLANNED OUTAGES/ROLLING BLACKOUTS
SCENARIO: A power company must shut off electricity to a certain area in order to conduct maintenance. The company needs to contact customers to warn them of the impending outages.
SOLUTION: Three days prior to the planned event, the power company releases a notification informing residents of plans and reasons for the outage. The notification is sent via landline, cell, text, and email to increase the probability of receipt. By setting the notification cycle to 24 hours, the alert is automatically resent once a day until either the recipient has responded or the outage has occurred.
BILLING REMINDERS
SCENARIO: In an effort to Go Green, a wireless provider decides to eliminate paper billing entirely. While the company already uses emails as part of their bill notification process, they feel that the complete eradication of paper billing from the system necessitates contacting customers on modalities other than just email.
SOLUTION: With MIR3's fully integrated notification solutions, the wireless provider is able to use their existing billing software to send out reminders to a variety of modalities, including landline and mobile phone, text, fax, email, and many others. An initiator can set a notification to contact customers at a predetermined time, say two weeks before their bill is due. The notification is sent to the customer's phone, text, and email with the option to acknowledge and pay later or be connected to billing to pay now. If the customer settles his/her bill, the notification is terminated until two weeks before the next billing due date. However, if the customer opts to pay later, then the notification will continue on a set schedule with the option of increasing both the frequency and the number of modalities on which the patient is being contacted.
Other Uses:
- EQUIPMENT MALFUNCTIONS – Integrate MIR3's notification system with existing monitoring tools to automate notifications to maintenance crews when equipment fails.
- EMERGENCY MANAGEMENT – Contact and inform employees in at-risk areas of approaching storms or other natural disasters. Use response options to verify safety or need for assistance.
- EMERGENCY STAFFING – Use notification systems to find available employees in the fastest manner possible when crises arise.
- SCHEDULING UPDATES – Communicate relevant times, places, and details of training or work schedules. Rapidly disseminate last-minute changes to all those affected.
WHY MIR3?
MIR3's Intelligent Notification Solution, with its extensive complement of features, as well as the ability to automate communications and integrate with existing systems, is the ideal platform for all of your organization's communication needs.
- Integrates quickly with existing infrastructure.
- Scalable, fully redundant solution to accommodate a variety of needs.
- Proven reliability during real life emergencies, natural disasters, and business challenges.
- Easy as 1-2-3 intuitive user interface.
- Available as SaaS, Deliverable or Hybrid solution.
- Communicate through a variety of modalities: email, cell, landline, SMS, pager, TTY and fax.
REASONS TO
AUTOMATE
COMMUNICATIONS
RAPIDLY DELIVER
A CRUCIAL MESSAGE
Customize a message using the recorded message option or enter text and utilize MIR3's text-to-speech technology. Regardless of delivery method, MIR3 allows initiators to include up to nine response choices with each notification.
DEVICE-AGNOSTIC
COMMUNICATION
Whether it is SMS, email, land or mobile phones, fax – MIR3 will promptly deliver the message.
COLLECT AND AGGREGATE
SPECIFIC DATA
In real time, see immediate notification responses and allow initiators to send additional notifications as needed based on reported results.
DELIVER A
CONSISTENT MESSAGE
Repetitive or slightly modified notifications are easy to send, especially when working with multiple employee schedules using the Rotational Scheduler option with the MIR3 interface.
PROVIDE AN AUDIT TRAIL
OF DELIVERY, RECEIPT
AND RESPONSE
Using our Recorded Response option, recipients are able to provide verbal confirmation or delivery receipt, providing an additional option for tracking purposes.
INCREASE VALUE OF LEGACY
SYSTEMS BY INCLUDING
NOTIFICATION –
CRM, SFA, ERP
MIR3 easily integrates with a wide range of business applications and migrates recipient data with products such as inConnect, MIR3 ESB and a highly skilled professional services team.
Utilities Datasheet
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3398 Carmel Mountain Road
San Diego, California 92121
Phone: (858) 724-1200
Fax: (858) 724-1201